The Invisible Observer
written by Terry - August 8th, 2010 at 4:00 pm
A message from Terry: Imagine, just for a minute, that an invisible observer visited your dental practice yesterday. Seen by no one, sensed by no one, they spent their time following as you went about your work, observing how you interacted with patients and with members of your team. They took note of how conscientiously you completed routine tasks, observed how you reacted to surprises and emergencies, and watched what you did during lulls in the activity, when no one was demanding anything specifically from you.
At the end of the day, they wrote up a detailed report about you, and assigned a grade to the effort, efficiency, professionalism and attitude with which you’d met the day’s challenges.
What would those grades have been? Would the report be a glowing one, something you could be proud of, something that would be a brag-worthy addition to your personnel file? Or are you pretty glad, on the whole, that there was no imaginary observer following in your footsteps, yesterday?
If you earned a gold star, award one to yourself! Even though no one may have specifically documented your many efforts and quiet triumphs, they still count. And they’re not invisible. They shine on you in a hundred subtle ways.
And if yesterday wasn’t quite so praise-worthy, what can you improve so that, tomorrow, if that invisible observer came, he would be a welcome visitor?
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