A message from Sandy. Engage the hearts and minds of your employees. Think about why serving your employees well is just as important (or even more important) that serving our customers/clients or patients well. If you serve your employees well, they in turn will serve the customer well.

Your company’s  mission statement is about what you stand for and where you are going. It is your ship’s rudder. However you define your mission, it’s not just about the words you choose. Too often the mission statements are agonized over and the forgotten about. To make your values come alive, you have to live them, and give your employees the tools to make them a reality.

A sustainable culture is built from the inside out. It starts with leadership that places the highest level of importance on human beings and a corresponding premium on recruiting, hiring, and training, both academic and experiential training to equip and empower them.

People should be acknowledged as the organization’s greatest assets, not mere expenses related to a line on a profit and loss statement. Creating a people-centered culture engages your staff and captures their hearts. Are you integrating the following into your company?

Creating open two-way communication

Letting people make decisions.

Sharing economic results through profit- sharing or gains.

Investing in training and development.

Make your workplace feel like a family. Remembering this will go a long way toward making employees feel valued for the unique contributions they make everyday. Administrative Professionals Day is Wednesday April 27th, a good time to show your appreciation to all your staff.