A message from Sandy I asked myself, (ok, so I didn’t really say this, some other brilliant person came up with it) “What is life about?” I found the answer in my room…the fan said, “Be cool.” The roof said, “Aim high.” The window said, “See the world!” The clock said, “Every minute is precious.” [...]
A message from Sandy. A frequently asked question when discussing follow-up strategies is, “How much is too much?” or “How many calls should I make?” There is no clear or definitive answer; however, think carefully when developing your own rules and guidelines. Will you base follow-up strictly on dollar amount? Urgency ? Or also take [...]
A message from Sandy. Do you ever wonder what might be the best way to follow-up? Perhaps you have just completed a new patient consultation, they want to “think about it”. You took that as a yes, when in fact it they may have meant maybe, or, no for now. How do you follow-up? Many [...]
A message from Sandy. Why is it so hard for people to follow through? How do some people stick to their follow-up goals no matter what they face while others stray easily in the face of any obstacles? Is there a personality type more geared to follow-up? Are there characteristics that propel them forward? Are [...]
A message from Terry: Don’t forget to think outside the box when it comes to the term “index card.” Once upon a time, it referred to a three-inch by five-inch piece of heavy paper stock. These days, it can just as well be an electronic message on your computer, a hand-written Post-It note, a notation [...]
A message from Sandy. Every hour lasts 60 minutes, but not all hours are equal. Sometimes those 60 minutes will pass by unnoticed while you are rushing to get yourself together for your first patient. Sometimes, those 60 minutes drift away while you read your email and surf the internet, struggling to get started with [...]
A message from Sandy. Is follow-up a mystery to you? Have you ever said, “Yeah, I’ll do that” and completely failed to? I will also bet you felt pretty bad about it. Saying you will do something and not doing it will cause some cuts and bruises to your reputation. There are all kinds of [...]
Thursday July 21, 2011 Wisdom and knowledge are not the same thing. The intellect can never lead one to a complete insight. One has to use one’s entire being to come into contact with the truth. Huineng
A message from Sandy. Guilt, like worry, is an emotion created by our imaginations following an event, or non-event. It is a feeling that comes when we feel we have not done something, or we feel we have done something badly. It is a feeling that is generated when we feel dissatisfied with our performance. [...]
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Over 30 years as , Terry Goss & Associates has provided coaching for hundreds of Dentists and Dental Practices, co-creating extraordinary service, patient satisfaction and loyalty, financial success and excellence in the working environment. We will help optimize your patient facilitation and treatment presentations to maximize case acceptance and implement strategic dental marketing.
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