A message from Sandy. It’s a fact of life–in order to succeed we need to know how to interact and communicate effectively with our team, boss, patients, and teammates. As we all know, sometimes finding the right words to express ourselves is difficult, and communications can come to a screeching halt. This can leave you feeling irritable, [...]
A message from Sandy. Managing your staff is one of the most important jobs of a leader, however, don’t overlook your other great challenge–managing yourself. It sounds simple, but you just may be the only thing holding you back from a big breakthrough. Unfortunately, there is no emergency line or 911 to call when dealing [...]
A message from Sandy. Building an inspiring work culture and investing in the health and development of the team is an additional priority for long-term business success. Positive emotions and related processes can lead to greater motivation, fulfillment with work, and the ability to cope with stress and uncertainty. Whether you are experiencing particularly rough [...]
A message from Sandy. Micromanagement can be a concern for many team members, so consider this carefully. You may unknowingly be standing in a team members way by keeping tabs on every minuscule detail of their work. If this sounds like you—guess what? You are a micro-manager. The good news is——-there is hope for you [...]
“The perfect is the enemy of the good.” Voltaire Wouldn’t it wonderful if every patient arrived on time, every procedure went exactly according to plan, and each member of the team carried out their tasks in coordinated choreography with every other team member? It’s a lovely goal, but there are just too many variables at [...]
A message from Terry: No, this isn’t a list from the opening round of the National Spelling Bee. And it isn’t a question from the vocabulary section of the SAT Test. Instead, focusing on these three C words can help you improve your “grade” as a team member. CONSCIOUS comes from the Latin “to know,” and [...]
A message from Terry: Assumptions are funny things. In many ways, they’re the essential glue that holds the pieces of our day together. We assume that the lights will come on when we flip the switch. We assume, if we drop a pencil, that gravity will pull it down to the floor. We assume, when [...]
“A man can fall many times, but he isn’t a failure until he begins to blame somebody else.” John Burroughs A message from Terry: Things go wrong. Despite our best planning and preparation, despite all of the precautions that we put in place, things all too frequently go wrong. It’s a fact of life. Few [...]
Now, where were we…? Oh yes! We were in the middle of figuring out how a dental office is like the Ryder Cup golf tournament. When we left our hero, Paul Azinger, he was ready to look in some unusual places to find a winning strategy for transforming the fiercely independent U.S. golfers into a [...]
“Past experience should be a guide post, not a hitching post.” Routine is the skeleton on which our days are built. When a practice first opens, the team test-drives each new component of patient care and office procedure, discovering what works for them and what doesn’t. It’s a settling-in process of trial and error, and [...]
We are Dental Consultants specialized in coaching and management in the field of Comprehensive, Cosmetic and Holistic Dentistry, we offer you a variety of services: In-Office Consultation and Training, Experiential Workshops and Retreats, and comprehensive Co-Active Coaching Services.
Over 30 years as , Terry Goss & Associates has provided coaching for hundreds of Dentists and Dental Practices, co-creating extraordinary service, patient satisfaction and loyalty, financial success and excellence in the working environment. We will help optimize your patient facilitation and treatment presentations to maximize case acceptance and implement strategic dental marketing.
Nationally recognized for M.A.P.™ Strategic Planning Dental Workshops, Retreats and Training
