Volatire, the French philosopher, once stated: “Work spares us from three evils: boredom, vice and need.” Boredom: Working in a dental office is the perfect cure for boredom. Every day, we see – and help – a different group of patients. When closing time arrives, we know that we have alleviated their pain and anxiety, sending [...]
“The perfect is the enemy of the good.” Voltaire Wouldn’t it wonderful if every patient arrived on time, every procedure went exactly according to plan, and each member of the team carried out their tasks in coordinated choreography with every other team member? It’s a lovely goal, but there are just too many variables at [...]
A message from Terry: No, this isn’t a list from the opening round of the National Spelling Bee. And it isn’t a question from the vocabulary section of the SAT Test. Instead, focusing on these three C words can help you improve your “grade” as a team member. CONSCIOUS comes from the Latin “to know,” and [...]
A message from Terry: Assumptions are funny things. In many ways, they’re the essential glue that holds the pieces of our day together. We assume that the lights will come on when we flip the switch. We assume, if we drop a pencil, that gravity will pull it down to the floor. We assume, when [...]
“A man can fall many times, but he isn’t a failure until he begins to blame somebody else.” John Burroughs A message from Terry: Things go wrong. Despite our best planning and preparation, despite all of the precautions that we put in place, things all too frequently go wrong. It’s a fact of life. Few [...]
Now, where were we…? Oh yes! We were in the middle of figuring out how a dental office is like the Ryder Cup golf tournament. When we left our hero, Paul Azinger, he was ready to look in some unusual places to find a winning strategy for transforming the fiercely independent U.S. golfers into a [...]
Riddles are an interesting combination of humor, logic and the ability to think outside the box. Normal, everyday thinking is rarely enough to crack the mystery of a good riddle. Of course, some riddles are simply silly. But many of the best of them help us to look at familiar things in a whole new [...]
“Past experience should be a guide post, not a hitching post.” Routine is the skeleton on which our days are built. When a practice first opens, the team test-drives each new component of patient care and office procedure, discovering what works for them and what doesn’t. It’s a settling-in process of trial and error, and [...]
Some of us seem to go through life like magnets, attracting object after object to ourselves, and never letting go of anything. Drawers fill up, shelves fill up, boxes fill up, car trunks fill up, closets fill up, cupboards fill up, garages fill up… Sometimes, personal belongings are the problem. Other times, it’s the relentless [...]
When you were little, you may have heard people talk about “the three R’s” that are taught in school: reading, (w)riting and ’rithmetic. By contrast, the culture and camaraderie within your office environment will benefit if you focus on “the four R’s” – respect, responsibility, ritual, and relationships. Here are some quotes about those four [...]
We are Dental Consultants specialized in coaching and management in the field of Comprehensive, Cosmetic and Holistic Dentistry, we offer you a variety of services: In-Office Consultation and Training, Experiential Workshops and Retreats, and comprehensive Co-Active Coaching Services.
Over 30 years as , Terry Goss & Associates has provided coaching for hundreds of Dentists and Dental Practices, co-creating extraordinary service, patient satisfaction and loyalty, financial success and excellence in the working environment. We will help optimize your patient facilitation and treatment presentations to maximize case acceptance and implement strategic dental marketing.
Nationally recognized for M.A.P.™ Strategic Planning Dental Workshops, Retreats and Training
