Up Close and Personal

A message from Terry:  Have you noticed how impersonal the world is becoming?  When you call a company, you may have to beep your way through a forested of automated messages and prompts before you can reach a human being. At the grocery store, more and more self-checkout lanes are being installed.  At the bank, [...]

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IN OTHER WORDS…

A message from Terry: Clear communication is a vital step in winning any patient’s trust and cooperation. Patients are apt to resist when they feel: Confused Under-informed Ignored Overwhelmed Pressured With this in mind, we strive to clearly describe the current state of their dental health and the reasoning behind any proposed treatment plan. But [...]

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Relationship Building – The Foundation for Success

A note from Janis… When you review your daily schedule, what is the first thing that pops into your mind? Are you more focused on how to make the day work for you or your patients?  Ultimately, a good day for you should translate into a good day for your patients. However, a deeper look [...]

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Social Media: The Two-Edged Sword

As technological advances, the world seems to spin faster and grow more impersonal. But progress can also provide new procedures and advanced techniques that make our lives healthier and happier. Are we ostriches, hiding our heads in the sand, hoping progress will pass us by? Or are we gate-keepers, examining new advances, then adopting the [...]

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Purpose

If we are here for a bigger purpose than the delivery of services and running a business, what might that be? I watched a Charlie Rose interview with Neil Young yesterday during which he talked about being given a gift and having a responsibility to be open to being inspired. I thought about how we are given [...]

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