Volatire, the French philosopher, once stated: “Work spares us from three evils: boredom, vice and need.” Boredom: Working in a dental office is the perfect cure for boredom. Every day, we see – and help – a different group of patients. When closing time arrives, we know that we have alleviated their pain and anxiety, sending [...]
“The perfect is the enemy of the good.” Voltaire Wouldn’t it wonderful if every patient arrived on time, every procedure went exactly according to plan, and each member of the team carried out their tasks in coordinated choreography with every other team member? It’s a lovely goal, but there are just too many variables at [...]
A message from Terry: Assumptions are funny things. In many ways, they’re the essential glue that holds the pieces of our day together. We assume that the lights will come on when we flip the switch. We assume, if we drop a pencil, that gravity will pull it down to the floor. We assume, when [...]
Now, where were we…? Oh yes! We were in the middle of figuring out how a dental office is like the Ryder Cup golf tournament. When we left our hero, Paul Azinger, he was ready to look in some unusual places to find a winning strategy for transforming the fiercely independent U.S. golfers into a [...]
A message from Terry: Sometimes, the best pieces of advice are the hardest ones to follow. Consider the following bit of wisdom from Tom Peters: Formula for success: under-promise and over-deliver. For many people, this is simply common sense. But for well-meaning team members with a strong urge to please – (and you know who [...]
“There is no duty we so much underrate as the duty of being happy. By being happy we sow anonymous benefits upon the world.” Robert Louis Stevenson A message from Terry: Gee, a tough homework assignment, huh? Go forth and be happy! Sometimes, it’s just that simple. But the world isn’t always a happy place. [...]
“The answer to how is yes.” Peter Block A message from Terry: Order and organization are essential elements in the smooth operation of your office. Without them, chaos can ensue. But formula can also work against you, on occasion. From time to time, it’s important to take a step back, the better to gain some [...]
A message from Terry: Is there a task that you’ve been putting off? An item on your ‘To-Do’ list that you just can’t seem to complete? If so, you may be suffering from avoidance. When tasks involve other people – patients and/or coworkers – their presence creates a momentum that can pull us along, even [...]
A message from Terry: There’s a certain magic to all things new. That ‘new car’ smell. The unblemished sheen of a new pair of shoes. The promise, each September, of a backpack of new school supplies. And, for all of us, whatever our age or phase of life, the arrival of a crisp New Year, [...]
“Happiness is good health and a bad memory.” – Ingrid Bergman A message from Terry: As this busy year winds toward its end, it seems like we have a million things to remember. As the final days count down, we’re torn between the desire to contemplate visions of sugar plums and the pressing need to grapple [...]
We are Dental Consultants specialized in coaching and management in the field of Comprehensive, Cosmetic and Holistic Dentistry, we offer you a variety of services: In-Office Consultation and Training, Experiential Workshops and Retreats, and comprehensive Co-Active Coaching Services.
Over 30 years as , Terry Goss & Associates has provided coaching for hundreds of Dentists and Dental Practices, co-creating extraordinary service, patient satisfaction and loyalty, financial success and excellence in the working environment. We will help optimize your patient facilitation and treatment presentations to maximize case acceptance and implement strategic dental marketing.
Nationally recognized for M.A.P.™ Strategic Planning Dental Workshops, Retreats and Training
