“The perfect is the enemy of the good.” Voltaire Wouldn’t it wonderful if every patient arrived on time, every procedure went exactly according to plan, and each member of the team carried out their tasks in coordinated choreography with every other team member? It’s a lovely goal, but there are just too many variables at [...]
“A man can fall many times, but he isn’t a failure until he begins to blame somebody else.” John Burroughs A message from Terry: Things go wrong. Despite our best planning and preparation, despite all of the precautions that we put in place, things all too frequently go wrong. It’s a fact of life. Few [...]
Now, where were we…? Oh yes! We were in the middle of figuring out how a dental office is like the Ryder Cup golf tournament. When we left our hero, Paul Azinger, he was ready to look in some unusual places to find a winning strategy for transforming the fiercely independent U.S. golfers into a [...]
“Past experience should be a guide post, not a hitching post.” Routine is the skeleton on which our days are built. When a practice first opens, the team test-drives each new component of patient care and office procedure, discovering what works for them and what doesn’t. It’s a settling-in process of trial and error, and [...]
When you were little, you may have heard people talk about “the three R’s” that are taught in school: reading, (w)riting and ’rithmetic. By contrast, the culture and camaraderie within your office environment will benefit if you focus on “the four R’s” – respect, responsibility, ritual, and relationships. Here are some quotes about those four [...]
Oddly enough, the first two definitions of the word “pride” in the Merriam-Webster dictionary directly contradict each other. Here’s the first definition: 1. Inordinate self-esteem; conceit But that’s directly followed by this second definition: 2. Reasonable or justifiable self-respect Personally, I think the dictionary got it wrong. The attitude that it describes in the first [...]
A message from Terry: Don’t forget to think outside the box when it comes to the term “index card.” Once upon a time, it referred to a three-inch by five-inch piece of heavy paper stock. These days, it can just as well be an electronic message on your computer, a hand-written Post-It note, a notation [...]
A Message from Terry: Are you ready to challenge yourself to achieve something beyond your daily routine? If not, be sure not to read this next batch of quotations that I’ve gathered for you. But if you suspect that there may be more greatness in you than you’ve shown to the world lately, then these [...]
“Never discourage anyone who continually makes progress, no matter how slow.” Plato A message from Terry: People who work in dental offices have one important thing in common: they’re all perfect. What? You’re not? Are you sure? Well, that’s a relief, because neither am I. But where does that leave us? If I’m not perfect…and [...]
A message from Terry: Some people claim that the world is made up of leaders and followers. But the world is too complicated for such a simple (and simplistic) division because, as Tom Peters says, “Leaders don’t create followers, they create more leaders.” With that in mind, it’s important for everyone to think about the [...]
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Over 30 years as , Terry Goss & Associates has provided coaching for hundreds of Dentists and Dental Practices, co-creating extraordinary service, patient satisfaction and loyalty, financial success and excellence in the working environment. We will help optimize your patient facilitation and treatment presentations to maximize case acceptance and implement strategic dental marketing.
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