Posted by Terry on October 11th, 2011 at 1:12 pm
A message from Terry: No, this isn’t a list from the opening round of the National Spelling Bee. And it isn’t a question from the vocabulary section of the SAT Test. Instead, focusing on these three C words can help you improve your “grade” as a team member. CONSCIOUS comes from the Latin “to know,” and [...]
Posted by Sandy on June 27th, 2011 at 9:30 am
A message from Sandy. Ever wonder how to identify the needs that motivate others? We are all motivated by unique desires, expectations, and interests. When it comes to motivating others, tapping into what they need and how they want to be treated is a key factor in making a connection and prompting action. Following the [...]
Posted by Terry on May 31st, 2011 at 11:04 am
A message from Terry: Do you want to be rich, healthy, happy and an expert in your field? If so, here is advice from one of America’s founding fathers, Benjamin Franklin: “Be studious in your profession, and you will be learned. Be industrious and frugal, and you will be rich. Be sober and temperate, and [...]
Posted by Sandy on May 6th, 2011 at 9:20 am
A message from Sandy. Have you ever wished a superhero could save you from traffic jams, chaotic meetings,the line at the grocery store that keeps getting longer instead of shorter, or a toddler’s tantrums? Guess what? You could be your own stress-busting superhero. We all have the power to reduce the impact of stress as [...]
Posted by Terry on April 12th, 2011 at 10:23 am
The other day, Sandy posted a great blog about setting goals and expectations for ourselves. In it, she compared the human mind to a farmer’s fertile field – soil that is rich but passive, leaving it up to the farmer to decide what crop to plant. Her words got me thinking about the responsibility we [...]
Posted by Terry on March 6th, 2011 at 2:04 pm
“There is more to life than increasing its speed.” Mahatma Gandhi A message from Terry: Time is a peculiar thing. Sometimes it seems to race past, leaving us in a cloud of dust. Other times, it creeps along, each passing moment clinging to us like a sleepy toddler. A popular business axiom asserts that “time [...]
Posted by Sandy on February 16th, 2011 at 9:30 am
A message from Sandy. Rule #1——–Whether it is a plant, an animal, or a person: if it’s alive, it’s much more likely to thrive when you give it lots of loving attention. Rule #2 ———Isolation can be the end. What can we do to help those around us enjoy life more? These suggestions may sound [...]
Posted by Sandy on February 14th, 2011 at 9:30 am
A message from Sandy. ” Be kind , for everyone you meet is fighting a hard battle.” Philo of Alexandria. Here’s an example that has happened in our office many times, a patient is acting strange, distant, unfriendly or sometimes rude, right away you wonder “what is their problem?” “I didn’t do anything to [...]
Posted by Sandy on October 4th, 2010 at 3:30 am
A message from Sandy. A victim of multitasking is not just our productivity, but the attention we give to those around us. Terry and Janis remind us how to be present for our patients, but what about your staff, teammates, family and friends? We have all been in meetings, or in restaurants, family gatherings, where [...]
Posted by Sandy on September 8th, 2010 at 3:30 am
A message from Sandy. Attitude is everything when it comes to customer service. You have insurance for your business, shouldn’t you have the same type of insurance policy for your team? Shouldn’t you have comfort knowing that you have spent the time to hire wisely, train completely and consistently work to develop a cohesive team? [...]