Riddles are an interesting combination of humor, logic and the ability to think outside the box. Normal, everyday thinking is rarely enough to crack the mystery of a good riddle. Of course, some riddles are simply silly. But many of the best of them help us to look at familiar things in a whole new [...]
When you were little, you may have heard people talk about “the three R’s” that are taught in school: reading, (w)riting and ’rithmetic. By contrast, the culture and camaraderie within your office environment will benefit if you focus on “the four R’s” – respect, responsibility, ritual, and relationships. Here are some quotes about those four [...]
A message from Terry: Have you noticed how impersonal the world is becoming? When you call a company, you may have to beep your way through a forested of automated messages and prompts before you can reach a human being. At the grocery store, more and more self-checkout lanes are being installed. At the bank, [...]
The other day, Sandy posted a great blog about setting goals and expectations for ourselves. In it, she compared the human mind to a farmer’s fertile field – soil that is rich but passive, leaving it up to the farmer to decide what crop to plant. Her words got me thinking about the responsibility we [...]
A message from Terry: Sometimes, the best pieces of advice are the hardest ones to follow. Consider the following bit of wisdom from Tom Peters: Formula for success: under-promise and over-deliver. For many people, this is simply common sense. But for well-meaning team members with a strong urge to please – (and you know who [...]
“For every complex problem, there is a solution that is simple, neat and wrong.” H. L. Mencken A message from Terry: Wouldn’t it be nice if things always went according to plan? Well, dream on. Even on our best days, schedules change, appointments get broken, and emergencies arise. And on our worst days, team members [...]
A message from Terry: Cynics and skeptics often claim that team loyalty is a direct result of the numbers that appear on your paycheck, but a Gallup Poll tells quite a different story. After questioning a million employees and 80,000 managers about what motivated them to stay in their current positions, the poll reported that [...]
“Happiness is good health and a bad memory.” – Ingrid Bergman A message from Terry: As this busy year winds toward its end, it seems like we have a million things to remember. As the final days count down, we’re torn between the desire to contemplate visions of sugar plums and the pressing need to grapple [...]
A message from Sandy. As we look back on the pieces of our lives, we come to understand that life thus far has been a self-authored script. Those who played in our “stuff show” were in fact those we asked to play. It’s always been about us and our “stuff”, and choosing how to respond. [...]
A message from Sandy. It’s 7:30 a.m.. The day is new and alive with possibilities. By 8:30 you may be on your second cup of coffee and just settling in—then it begins. Someone is grumbling. The new patient is missing. The hygiene patient is late—again! Your 3 hour confirmed prep for tomorrow just cancelled because [...]
We are Dental Consultants specialized in coaching and management in the field of Comprehensive, Cosmetic and Holistic Dentistry, we offer you a variety of services: In-Office Consultation and Training, Experiential Workshops and Retreats, and comprehensive Co-Active Coaching Services.
Over 30 years as , Terry Goss & Associates has provided coaching for hundreds of Dentists and Dental Practices, co-creating extraordinary service, patient satisfaction and loyalty, financial success and excellence in the working environment. We will help optimize your patient facilitation and treatment presentations to maximize case acceptance and implement strategic dental marketing.
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