A message from Terry: Have you noticed how impersonal the world is becoming? When you call a company, you may have to beep your way through a forested of automated messages and prompts before you can reach a human being. At the grocery store, more and more self-checkout lanes are being installed. At the bank, [...]
A message from Sandy. Edgar Watson Howe once joked, ” No man would listen to you talk if he didn’t know it was his turn next.” Unfortunately, that accurately describes the way to many people approach communication–they are too busy waiting for their turn to really listen to others. People of influence understand the incredible [...]
A message from Sandy. Just because you don’t see eye to eye on everything–so what–that’s what makes life interesting. Time to find some room in ourselves to consider something new or different. Streeeeeeetch your mind. When you are engaged in a conversation that may challenge someones opinions or beliefs—here’s a few tips: Mind your environment [...]
A message from Sandy. Here’s a bit more on overcoming negativity at work (home, and really everywhere you go) and how really listening can help. Take the time to understand and be understood. Take the first step by offering a closed mouth and an open ear. Keeping in mind if we are talking more than [...]
A message from Sandy. Given all the listening we do, you would think we’d be good at it. In fact we are not! Depending on the study you quote, we remember 25%–50% of what we hear. That means when we talk to our boss, team mates, patients, or family for 10 minutes, they really only [...]
A message from Sandy. ”God gave us two eyes, to ears and only one mouth. And we should use them in that ratio.”—Unknown Are you a good listener? We listen to obtain information. [...]
We are Dental Consultants specialized in coaching and management in the field of Comprehensive, Cosmetic and Holistic Dentistry, we offer you a variety of services: In-Office Consultation and Training, Experiential Workshops and Retreats, and comprehensive Co-Active Coaching Services.
Over 30 years as , Terry Goss & Associates has provided coaching for hundreds of Dentists and Dental Practices, co-creating extraordinary service, patient satisfaction and loyalty, financial success and excellence in the working environment. We will help optimize your patient facilitation and treatment presentations to maximize case acceptance and implement strategic dental marketing.
Nationally recognized for M.A.P.™ Strategic Planning Dental Workshops, Retreats and Training
